Pillar 3: Client Onboarding
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Create a clear understanding of your role and where you fit into all of the “one stop shop”
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Implement suitable investment strategies
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Experience client engagement and advocacy early in the relationship
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Have a system to track all new client activities
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Have prospects better understand what you do and who you are best suited to work with
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Set the stage for fit.
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Have your prospects tell you AND OTHERS how impressed they are with this process
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Refer to “What You Can Expect from this Best Practice” on the next page for more
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Provide new clients with the information necessary to ensure they are can determine if there is a fit
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Gather the information necessary about the client to ensure you can determine if there is a fit for the financial planning products and solutions you provide (and if not, determine which services would be appropriate and make introductions to another financial representative accordingly
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Continue to demonstrate you have a process for bringing on new clients;
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Reinforce who you are and what you do, as well as, remind your new clients about your Introduction Process; and
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Present your recommendations and move forward with investment implementation.
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For those who continue to want to exceed new client expectations.